• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • About
  • Contact

Daily Business Magazine

A magazine complement to the Daily Business website

  • Life, Arts & Leisure
    • Creative
    • Festival
      • Festival Reviews
    • Film
    • Food & Drink
    • Stage Shows
    • Life
    • Leisure
      • Rio Recommends – dog walks and cafes
    • Homes
    • Style
    • Travel
  • Opinion
    • Bill Magee
    • Craig Alexander Rattray
    • Karen Harvie
    • Keith Anderson
    • Russell Dalgleish
    • Terry Murden
  • Interviews
  • Notebook
  • Working Life
    • Careers & Management
    • Finance and legal
    • Technology
      • Tech Talk
    • Well Being
  • Daily Business News
    • All Content

Mealy-mouthed claims over RBS name change do nothing for trust

February 15, 2020 by Terry Murden 2 Comments

Terry Murden

As I See It: Terry Murden

Alison Rose has not exactly covered herself in glory in the early months of her tenure at the helm of Royal Bank of Scotland.

A further downsizing of the investment bank is already being questioned as it may leave the bank exposed to rivals able to offer a more rounded service. Worse still, the decision to change the parent group name does not bode well for the trust she wants to build with customers, particularly those in Scotland.

Ms Rose, whose first results this week were accompanied by a 6.8% fall in the shares, said in a speech afterwards that she wants to “create longer-term, deeper relationships with our customers”.

This can only happen if the bank is honest with them. In statements issued on Friday, and in a media briefing that morning, Ms Rose and her chairman Howard Davies insisted the change of group name resulted from a need to re-align the bank with the bulk of its customers who bank with NatWest, a brand it has owned for 20 years.

The media, politicians – and customers – were not fooled by this mealy-mouthed explanation. Everyone knows the directors have spent years wringing their hands over the tainted Royal Bank of Scotland brand. It had already been shortened to RBS Group. Two years ago, Sir Howard admitted that the current name was weighing on attempts to revive its fortunes and may have to be ditched.

So why was he and his CEO so reluctant to ‘fess up on Friday and admit that a brand damaged beyond redemption was the real reason for the change?

Ms Rose now launches her term as the bank’s first female CEO on the wrong foot. Instead of taking customers with her at the start of what she proclaimed was a “new era”, she’s managed to add to their distrust in the banks.

The brand will survive in Scotland – on accounts and branches (those that are left) – but dropping RBS as the parent group name is a blow to Scottish pride. Somewhat absurdly Edinburgh will be the headquarters of the NatWest Group in a country where it has barely any NatWest customers.

This will add further fuel to suspicions that the head office will gravitate fully to London. After all, the CEO has a contract that, unlike that of her predecessor, states that she will be based in London rather than Edinburgh.

The name change is already having a negative affect on the bank. Social media was flooded on Friday with customers suggesting that they would close their accounts. Paul Monaghan, a former SNP MP, called it a “very poor decision that will cost the Royal Bank of Scotland thousands of customers and many jobs across Scotland.”

Ms Rose is a 25-year veteran of RBS and has therefore worked through good times and the bad. During her early years she would have seen RBS acquire the battered NatWest brand that was thought beyond recovery. The fact that it is now superseding the parent shows how brands can be revived. Ditching RBS therefore looks like a premature and potentially ill-judged decision.

At the end of the day, RBS remains 62% owned by the state, with little prospect of that changing any time soon. Whatever the board does to change its identity, the taxpayers’ grip on the share register will be a reminder of the sins of the past.

> Latest Daily Business news

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)

Related

Filed Under: Cover Story, Opinion, Terry Murden, Working Life

Reader Interactions

Comments

  1. Peter Crowley says

    February 18, 2020 at 08:15

    Please see my pinned tweet.

    https://twitter.com/SmoothRegulator

    While the “Old Brigade” (Bailey, Davies, etc) remain in charge, expect a flatlining economy for the next 10 years.

    Reply
  2. Robert Munro says

    February 17, 2020 at 20:02

    As a long term (some 40 years) investor with RBS, I for one, will be closing my accounts and doing my banking elsewhere if the new CEO (Ms Rose) goes ahead with this ludicrous plan to rename OUR Bank to that of Nat West; a business which RBS more or less rescued from near obscurity itself.
    Whilst Ms Rose has obviously worked hard and, no doubt, long hours to achieve the position of CEO, she appears to have taken no heed whatsoever of the stellar legacy and traditions, not to mention the input to the economy of, not only Scotland, but the UK as a whole (and further afield) that RBS stands for by coming up with this “name change” fiasco. I would remind her that she has been very well rewarded for her efforts by way of salary, bonuses and shares together with, I am sure, other “perks” that have contributed financially to her coffers and no doubt opened doors to other benefits.
    I would suspect that in the near future Ms Rose may be tempted by an offer of more personal financial gain from another institution and thus leave RBS / Nat West, or by which other moniker she might come up with for her current employer, for pastures new with further perks and benefits.
    Note to potential new employers of Ms Rose: Trademark, patent, draw up as many binding pre-requisites of your Company as you can prior to the employment of Ms “doesn’t give a damn”…….

    R.M.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar



Editor’s Pick

Charlotte Evans

Review: Charlotte Johnson – My Dad and Other Lies

Andy Moseley

… [More...] about Review: Charlotte Johnson – My Dad and Other Lies

Amy Molloy

Review: This Is Paradise

Andy Moseley

… [More...] about Review: This Is Paradise

Edinburgh Fetival visitors

The good, the intriguing and the questionable

Terry Murden

… [More...] about The good, the intriguing and the questionable

Psychodrama

Review: Psychodrama

Andy Moseley

… [More...] about Review: Psychodrama

Advertising



Footer

  • All Content
  • Site Map
  • Privacy Policy
  • Facebook
  • Twitter
  • Instagram
  • Email
  • LinkedIn
  • WordPress

Copyright © 2022 · Design by jPAD Consulting · Magazine Pro · Genesis Framework

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
 

Loading Comments...