TECH TALK: Put your customer at the heart of your digital transformation strategy, says KERI McCOOL Digital transformation requires more than simply integrating new digital technologies. True digital transformation translates to overhauling processes, re-architecting operations and reimagining products and services. But are companies truly considering the customer in their digital strategies? Customer experience (CX) has […]
Why IT legacy modernisation projects fail
Bringing an ageing IT system up to date requires a carefully prepared strategy, writes KERI McCOOL Today, companies must deliver a strong digital experience to engage customers, but complex legacy technology is often a significant barrier to digital transformation. Modernising legacy systems is now more important than ever if organisations are to stay relevant and maintain […]